Have a question?
We reply directly.
No call centers, no chatbots. Real people from the engineering team.
Technical questions, onboarding, billing — all in one place. We typically respond within 24 hours.
support@smart-hodl.com →Telegram
Community group for Smart-HODL users. Strategy discussions, technical setup, and operational questions.
@smarthodlcom →Frequently asked questions
Do I need technical knowledge?
Basic familiarity with VPS and API keys. We provide detailed documentation and installation scripts for a quick start.
How quickly can I get started?
After registration and setting up your VPS + API keys, the system is operational within minutes. Automated installation handles the rest.
Do you have access to my funds?
No. The software runs on your infrastructure, with your API keys that have no withdrawal permissions. Full control stays with you.
What if I need individual help?
Send us an email or reach out on Telegram. We solve technical issues directly with users — no tickets left unanswered.
Operator
- Cryptofundia s.r.o.
- ID: 04814932
- Registered in Prague, Czech Republic
Operating hours
- Email: Mon–Fri, 9:00–18:00 CET
- Telegram: community support 24/7
- Software: running non-stop